A blog looking at business communication, knowledge management, scripting tools, OS technology news and other things of interest to mobile tech workers. As I find interesting news this will also contain pointers to thoughts related to configuration managment, change management and general software development.
Jeff Nichols over at Pervasive Computing has been running an excellent series of posts about good practices for analysts / consultants that are great guides. As a Road Warrior Consultant / Analysis I am finding them very helpful. Here are links to the first set in the series:
And now he has some rules for working in distributed teams. Unlike Jeff, in my experience as a consultant, the travel has not decreased since 9-11. These guidelines, however, are still helpful because as a team, all my peers are remote. So here they are, suggestions for how to collaborate effectively as a member of a distributed team:
Use the time with your client/sponsor wisely. Come to meetings prepared, have an agenda, have a recommendation if possible.
Send your client/sponsor lots of FYI messages as the work progresses. This gives them insight into your thinking, your solution process, and lets them feel comfortable that you're "on the job".
Make sure you get a 2nd or even 3rd set of eyes on any communication to the masses before it's published. Communication sensitivity increases with the square of the audience size.
Take pride in your written communications. Check for spelling and grammar errors, even in email. No one wants a sloppy analyst solving their problem.
Be clear; be precise. The analyst's job is to bring clarity to projects.
Assume all email is read aloud, publicly, by you, in front of everyone you know. There is no such thing as a private email.
Never, ever write an email when irritated or upset. If you're tempted, take a break. Deliver bad news or disagree by voice or in person, preferably one-one.